Bone-fide faults… as per the manufacturers guarantee.
There is not a lot that is not covered. None of our warranty covers misuse, user error or neglect and also excludes wilful damage. Repairs caused by overuse or repairs made necessary by commercial use are also not covered. Also “consumable items” such as belts, bulbs, needle threaders and needles, bobbin cases and needle plates etc as stated on the manufacturers guarantee document. Certain faults such as timing issues are also not covered by manufacture warranties or extended warranties.
All our new sewing machines undergo a pre delivery inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box
It has been commonly known that problems on sewing machines and overlockers are down to user error. Customers who have purchased their machine from Jaguar Sewing Machines can contact us by phone or by email (see contact information) for free help and advice if your machine develops a problem or if you feel the machine is not working as it should. (We will request your order number so to ensure you are a customer of Jaguar, please note that it is the customer’s responsibility to keep all invoice numbers and receipts of an order).
If when you call us/email us we find that your machine is in need of workshop attention, we will collect/repair/return your machine to you. Please note that depending on your warranty this may be chargeable or may even be free.
Please check if you are eligible for our free collection – repair and return service, your invoice should let you know if this service is available for you and how long it is available during the lifetime of your machine. Once a machine has been collected we will need to examine the machine to locate the source of the fault. Should we find from our examination that the machine is faulty due to no fault of the user and any parts which have gone faulty are covered by warranty then all work will be carried out under warranty with no charge to the customer.
If the fault is due to misuse, user error or neglect then a charge will be applied to rectify the problem including the costs of any parts needed, labour, collections and re-delivery charges. If charges are applicable they must be paid before a machine is returned to a customer.
In order for us to collect the machine whether it be free of charge or paid for, you must have the full original packaging of the machine including polystyrene. If the machine arrives to us without this packaging we will then not carry out any repair work to the machine. Should the machine arrive damaged by the courier due to insufficient packaging we will not accept responsibility nor will we return the machine to you.
In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves. If this is the case and the machine is damaged in transit, you may also be liable to incur further charges if additional repairs are needed.
Once the machine has been collected and delivered back to us it may take up to 7-14 working days for the examination to be processed. Please be patient as each warranty case is different. On some occasion’s we made need to send the machine to the manufacturer which can take a longer time period. We will always try our very best to have any warranty work carried out as quickly and as efficiently as possible to ensure that the time period that our customers are without their machines is kept to a minimal.
Note: When arranging a delivery or collection you must be at home all day on the day of collection/delivery as we cannot offer a specific time for collection or delivery. If we have been supplied with an email address or mobile phone number, you will receive a n email/text message on the day of delivery with an hour time slot of when the courier will be with you to make the delivery or collection. Note that this time slot is specified by the courier company and not by the customer. We will always try our best to accept requests but cannot make promises or guarantees these delivery times will be kept. We do not offer collections or deliveries on Weekends or Bank Holidays. No machines are collected for warranty or repairs from the week commencing before Christmas to the week ending after Christmas. No warranty work will be carried out between this time.
This does not affect your statutory consumer rights.
Please note: Non UK mainland customer and certain UK postcodes customers are responsible in getting the goods returned to us and collection once repairs have been carried out.
FOR ALL SPARE PARTS, REPAIRS AND GUARANTEE WORK E-MAIL: firstname.lastname@example.org
Jaguar Sewing Machines guarantee to replace FREE OF CHARGE any mechanical parts which are deemed to be the result of faulty manufacture for a period of your warranty.
All products are insured against damage in transit. Prior to being despatched all products are checked by our Quality Control Department in the United Kingdom and are supplied in perfect working order. A sample is sent with the product. In the event of a product arriving damaged or faulty report damage / fault to us as soon as possible, preferably by e mail or fax rather than post, and at any rate within seven working days and NOT BY TELEPHONE.
If you need to change details of your delivery address, add items or remove items from your order or cancel it completely, please contact our Customer Services team.
Please quote your order number and order date. If your order has already been despatched, we’re sorry that it is not possible to make changes to your order once it has been dispatched. If you’d like to add products to your order, please place a new order for these items
Under the Distance Selling Regulations, if you’ve received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit. Jaguar will not accept responsibility for loss or damage of any product being returned by the customer; therefore we recommend you use Royal Mail recorded delivery or a similar secure and insured parcel delivery service.
You must inform us in writing if you intend to return an item and return parcel to: Returns Dept, Jaguar Sewing Machines, 37 New Summer Street, Birmingham, UK, B19 3QN.
We strongly recommend, when you return the product at your expense, you use a recorded and insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
20% VAT is included in all prices.
We know of no documented cases of credit card fraud using our shopping system over the Internet.
All payment card numbers are encrypted when the order is placed using 128 bit Java encryption. This encryption begins at the form where you are asked for your credit card details. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Your information is not stored on an internet active computer so your details cannot be accessed by a third party.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Jaguar Sewing Machines is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Jaguar Sewing Machines are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.